Refund Policy
What is the refund policy?
Once you receive your item you have 7 days to return an item for a full refund or online store credit. Credit will be applied for the amount paid for the product. Our refund policy does not apply to yogurt or food product.
We do not issue refunds for cancellations.
We do not refund items sent to an incorrect address given by the customer.
Please make sure that the address you provide is correct.
The customer is responsible for all return shipping costs.
If approved for a return, a store credit code will be emailed to the email address
on file within 7-10 business days after we receive the returned item.
Your store credit will be a code which you will receive in your email,
to apply at the checkout. You do not need an account to use the store credit.
To complete your return:
Returns must include original receipt or a note including the following
- Full name the order was placed in/email
- How many items you are returning
- Order Number
- Reason to why you are returning the item
What is the exchange Policy?
If you wish to exchange your item for another size or color,
you must return your unwanted item back to us.
The customer is responsible for all return shipping costs.
After we receive, inspect and approve your item, a store credit code will be emailed to the email address on file within 7-10 business days after we receive the returned item. Your store credit will be a code which you will receive in your email, to apply at the checkout. You do not need an account to use the store credit. You may then place an order for the desired item.
To complete your return:
Returns must include original receipt or a note including the following
- Full name the order was placed in/email
- How many items you are returning
- Order Number
Chargebacks
You must contact or email Theveryberryyogurt@gmail.com before filing a chargeback.
It is illegal and against our policy for the customer to receive both the refund and product.
Very Berry will not allow theft transactions.